We understand that receiving your items quickly is important to you. We strive to ship every JILZARAH order from our warehouse within 24 hours. Transit times may vary according to your location and shipping method selected.

International customers: Please note that you are responsible for duty and taxes levied by your country. This is typically calculated based on the value of your shipment. Please contact your local Customs office for more information.

We want you to be thrilled with your JILZARAH purchase from start to finish, and if you’re not happy, we’re not happy. If you’re not 100% satisfied with your purchase, you may return it to our warehouse within 30 days for an exchange or refund. We’ll even pre-pay the return shipping!*

Please contact Customer Service by calling 855-545-9272 or emailing customerservice@jilzarah.com, and we will be happy to provide a Return Merchandise Authorization (RMA) number, along with a prepaid return shipping label that you may print out. Unauthorized returns will not be accepted.

*Prepaid return shipping labels are sent within the contiguous U.S. only. Customers are responsible for shipping costs to and from Alaska, Hawaii, and international locations.

Since we ship orders so quickly, if you need to make a change it's important to contact us right away. For fastest service, call our office at 855-545-9272.

Absolutely. All JILZARAH items have been rigorously tested and certified lead-free, nickel-free and cadmium-free.

Our creative team releases new colors and styles throughout the year. Most colors are made in one batch and not remade again making most products limited edition.

We can restring all beaded items within 1 year of purchase at no charge. After one year there is a flat rate $10 repair fee per item and no charge for return shipping via USPS First Class Mail.

Please email us regarding non-beaded jewelry items as we may not always have parts available for repair due to the ongoing development of new styles.

We want your JILZARAH keepsakes to look as good as new for years to come. Please avoid submerging your JILZARAH jewelry in water, as this may cause deterioration of elastic or leather. Beads and spacers may be cleaned with warm water and mild detergent or dishwashing liquid. Scrub gently with a toothbrush for stubborn dirt, and always dry thoroughly with a soft cloth.